Privacy Policy

At PNW Digital Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our web development services.

Information We Collect

Contact Information

When you contact us for consultations or services, we may collect:

• Name and business name
• Email address
• Phone number
• Business type and website needs
• Current website URL (if applicable)

Project Information

During our work relationship, we may access or collect:

• Website hosting account information
• Domain registrar access (for DNS management)
• Content and images you provide for your website
• Third-party service credentials (with your permission)
• Website analytics data for optimization purposes

Website Usage Data

Our website may collect standard web analytics information including:

• IP address and general location
• Browser type and version
• Pages visited and time spent on our site
• Referral source (how you found our website)
• Device type and screen resolution

How We Use Your Information

We use the information we collect to:

• Provide web development and consultation services
• Communicate about your project and provide updates
• Send invoices and process payments
• Provide technical support and maintenance
• Improve our website and services
• Respond to your questions and requests
• Comply with legal obligations

We do not: Sell your information to third parties, use it for unrelated marketing purposes, or share it outside of our direct service relationship with you.

Information Sharing

We may share your information only in these limited circumstances:

• With your permission: When you explicitly authorize us to work with third-party services on your behalf
• Service providers: Hosting companies, payment processors, or other vendors necessary to complete your project
• Legal requirements: If required by law or to protect our legal rights
• Business transfer: In the unlikely event of a business sale or merger

Data Security

We implement appropriate security measures to protect your information:

• Secure communication channels for sensitive information
• Limited access to client data on a need-to-know basis
• Regular security updates and best practices
• Secure deletion of temporary access credentials after project completion

While we strive to protect your information, no method of transmission over the internet is 100% secure. We recommend you also take precautions with your own website security and hosting accounts.

Client Work and Confidentiality

We respect the confidential nature of your business information. We may showcase completed projects in our portfolio unless you specifically request otherwise. Any client testimonials or case studies will only be used with your explicit permission.

Cookies and Website Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site and improve our services. These help us track which pages are most helpful and how people find our website. You can disable cookies in your browser settings, though some features of our website may not work properly.

Third-Party Services

During our work, we may integrate your website with third-party services (email marketing platforms, payment processors, social media, etc.). Each of these services has its own privacy policy that governs how they handle your data. We are not responsible for the privacy practices of these third-party services.

Data Retention

We retain your contact information and project records for legitimate business purposes:

• Contact information: As long as we have an ongoing relationship or as required for tax/legal purposes
• Project files: For a reasonable period to provide support and reference
• Access credentials: Deleted immediately after project completion unless ongoing maintenance is contracted

Your Rights

You have the right to:

• Request information about what personal data we have about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and business requirements)
• Opt out of future marketing communications
• Request that we stop processing your information

Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us if you would like to exercise these rights or learn more about them.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post any updates on this page and update the "Last updated" date. For significant changes, we may also notify you directly via email.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us. We're committed to addressing your privacy concerns promptly and transparently.